Mark's Finest Papers a Heinrich Company, offers the following Returns Policy:
We offer a 100% customer satisfaction guarantee. We take time and effort to inspect all of our products before we ship them to you and we are very thorough in packaging our items for a safe delivery. However, if you have an issue with any of our products upon arrival, please contact us immediately after you receive your items—we will do our best to resolve any problem that may occur.
We do not offer refunds, however, we will gladly replace your items with new products or offer you store credit for future use. In order to receive the full exchange/store credit promise, all products must be returned to us in the original packaging and in an unused condition within 3 business days after you receive your items. Please return your items to us with a copy of your original invoice in a prepaid, and traceable manner to guarantee shipping documentation and a safe delivery of the returned goods. The Buyer is responsible for all shipping costs incurred for the returned products when the customer does not want a replacement of the same item. If a customer is returning a broken item, please call the business office (904) 410-8888 within 3 business days of item receit. Arrangements will be made for shipping at that time.
Our Angel Policy:
We LOVE that you use our stamp images! We prohibit mechanical reproduction. If you use our stamps, however, in items that you plan to sell, we would like image credit. We provide a watermark stamp in every set, with our copyright information. Feel free to use the small Speedy watermark stamp on the backs of your cards to let the recipient know that you are One of Speedy's Friends.