Frequently Asked Questions

Q: What forms of payment are accepted?
A: All payments are processed through PayPal or Check or Money Order. You can choose to pay using your Visa, Mastercard, Discover or American Express credit cards or you can choose to use your PayPal account balance to make a payment if you have an account already established with PayPal. You do not need to have a PayPal account in order to purchase our products, PayPal also accepts credit card and e-check payments for non-account customers. Please keep in mind that if you choose to pay via e-check, your order will not ship out until the payment has cleared (typically about 4-7 days).  You may also call our offices at (904) 410-8888 to pay via credit card over the phone.

Q: How safe is PayPal?
A: This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Q: How are orders shipped and what are estimated shipping times?
A: Once your payment clears, your item(s) will ship out within 1-3 business days. We ship all of our products via USPS Priority Mail to our customers in the USA. Backorders are shipped USPS First Class Mail. (Many orders ship same day.)

We ship all of our products domestically & internationally.
Minimum Shipping is $5.15, the USPS's smallest Priority Envelope's actual cost.  
Shipping costs increase as paper and tools are  heavy. We ship mulitples of three or more paper packs in a Medium USPS Priority Box.

Most products shipped within the US take about 2-3 business days in transit from the day they are shipped and international shipping times can vary depending on the country it is being shipped to and their Customs and delivery times.

Please note that the USPS does not consider a package as being lost in transit until it has spent at least 30 days in transit here in the US or 45 days in transit if it was shipped internationally. If you think your package may have gotten lost in transit, please contact us right away and we will do our best to find the whereabouts of your package and file a lost package claim through the USPS if necessary. Please note that we are not responsible for items lost or undelivered due to the wrong shipping address being submitted with your order.

You will receive an email confirmation letting you know your item(s) have been shipped. If your order is shipping within the US, you will also receive a tracking number for your package.

***IF YOUR PACKAGE IS SHIPPING INTERNATIONALLY - you will NOT automatically receive a tracking number for your package. The USPS does not offer tracking on regular international packages. We cannot track your international package and we cannot be responsible for any lost shipments in transit. We have an exaggerated shipping price for all international orders. If you wish to have an exact price for shipping to your address, please email us your address and your order. Do NOT place the order on this site.

Q: What is your return policy?
A: We offer a 100% customer satisfaction guarantee. We take time and effort to inspect all of our products before we ship them to you and we are very thorough in packaging our items for a safe delivery. However, if you have an issue with any of our products upon arrival, please contact us immediately after you receive your items—we will do our best to resolve any problem that may occur. 

We do not offer refunds, however, we will gladly replace your items with new products or offer you store credit for future use. In order to receive the full exchange/store credit promise, all products must be returned to us in the original packaging and in an unused condition within 5 business days after you receive your items. Please return your items to us with a copy of your original invoice in a prepaid, and traceable manner to guarantee shipping documentation and a safe delivery of the returned goods. The Buyer is responsible for all shipping costs incurred for the returned products.

Q: What is your Angel Policy?
A: We LOVE that you use our stamp images! We prohibit mechanical reproduction. If you use our stamps, however, in items that you plan to sell, we would like image credit.  We provide a watermark stamp in every set, with our copyright information.  Feel free to use the small Speedy watermark stamp on the backs of your cards to let the recipient know that you are One of Speedy's Friends.

Q: When are your new stamps released?
A: We release 4 to 6 new stamp sets each month on the Tuesday, BEFORE the third Wednesday of the month. We have a monthly Blog Hop that is held on our company blog during our first week release. You can find a link to that blog on the left side bar.

Q: Are your stamps clear?
A: Yes. Our stamps are made in the USA with photopolymer. The clear images stamp like traditional rubber stamps and resist yellowing. 

Q: How do you clean your stamps?
A: Use clear stamp clearner or mild soap and water to clean our stamps. Cleaning with soap and water will also help the stamps stick to acrylic stamping blocks.

Q: Do you have a Publication Incentive?
A: We offer a Free Stamp Set to artists who have their work published using Mark's Finest Papers a Heinrich Company's stamp set/s in a national publication.* ** ***

Please send a copy of the published card/project to:

Mark's Finest Papers a Heinrich Company
Published work
3536 University Blvd N 
Suite 237
Jacksonville, FL 32277

Please include the title of the Free Stamp Set you would like along with your return address.

 *If the publicatioin is on-line in a recognized national magazine you may choose a MINI set. If the publication is a printed work you may choose a 4" x 6" stamp set. 
**We ask that current Mark's Finest Papers a Heinrich Company stamp sets be used for publication. 
***In any instance of publication for a free stamp set, only Mark's Finest Papers a Heinrich Company stamps can be featured on the published work. (Do not combine different companies' stamp sets.)

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